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Refund Policy

Introduction

At SUNCARESHINING SOLUTION PRIVATE LIMITED., we are committed to providing a smooth and satisfactory shopping experience. This Refund Policy outlines our procedures regarding refunds and returns.

Eligibility for Refunds

You are eligible for a refund if:

  • Product is defective or damaged upon receipt.
  • Product does not match the description provided on the website.
  • Product delivery is significantly delayed (more than 7 days beyond the expected delivery time).

How to Request a Refund

To request a refund, please contact our customer support team within 30 days of receiving your order. You can reach out via the contact information provided on our website.

Refund Processing Time

Once your refund request is approved, it may take up to 7-10 business days to process and receive the refund. The actual time frame will depend on your payment method.

Exceptions to the Refund Policy

Refunds may not be provided in cases where:

  • Products are returned without all original packaging and accessories.
  • Products are damaged due to misuse or negligence by the customer.
  • Products are perishable or made-to-order items.